Titlebook: Information Technology and Intelligent Transportation Systems; Volume 2, Proceeding Valentina Emilia Balas,Lakhmi C. Jain,Xiangmo Zhao Conf

和音

Information Technology and Intelligent Transportation Systems978-3-319-38771-0Series ISSN 2194-5357 Series E-ISSN 2194-5365

linear

抗原

未成熟

Ying Wang,Jinfu Yang,Fei Yang,Gaoming Zhang why and how to fix it.Author has spent years as a practitio.Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative

Postulate

陈腐思想

轻浮女

Chaolei Zhu,Yangzhou Chen,Guiping Daial perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools..Customer experience management is not about managing every objective “experience” your customers have with you. It’s about understanding, measuring and crea

CLAMP

ingenue

缓解

Jinping Cao,Wei Li,Suxiang Zhang,Dequan Gao,Tao Xu anhand von FallbeispielenAngesichts einer weiter fortschreitenden Homogenisierung von Produkt- und Servicemerkmalen wird es für Unternehmen immer wichtiger, sich über ein ganzheitliches Kundenerlebnis zu differenzieren. Daher ist das Thema „Customer Experience Management“ für nahezu jedes Unternehm