Titlebook: Information Systems Outsourcing; Towards Sustainable Rudy Hirschheim,Armin Heinzl,Jens Dibbern Book 20144th edition Springer-Verlag Berlin

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Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in r leverages scale economies to provide standardized services at reduced costs of ownership, client satisfaction in strategic outsourcing is contingent on the extent to which the vendor’s service offering is customized to meet heterogeneous, unique client needs. However, project management practices

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From Onshore to Offshore of IT Services Outsourcing: History of One Large Australian Organisation’s cing approach of a large Australian company (Alpha Corporation) over a 10 year period (1997–2006) beginning with the initial decision to outsource in 1997. There are few studies which have documented outsourcing arrangements in as large a corporation as Alpha over such an extended period of time. Ta

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Towards Understanding Knowledge Integration in Multi-Sourcing Engagementse multi-sourcing model still presents major challenges to both client and vendor firms. In particular, firms struggle with the integration of knowledge between the client firm and providers of interdependent services. Building on the extant literature, this paper develops an integrative view on know

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Understanding the Role of Organizational Integration in Developing and Operating Software-as-a-Servi understanding of the coordination and communication between software development and software operations is still missing. In order to fill this gap, we develop a theoretical framework that integrates extant literature on the constituent characteristics of services and on organizational integration