Titlebook: How to Make Things Happen; A blueprint for appl Beatriz Muñoz-Seca Book 2017 The Editor(s) (if applicable) and The Author(s) 2017 service s

尖叫

Service Industrialization to Unlock Brainpower Capacity,s creating value from the brains’ every second. We cannot afford to waste their time on jobs that can be industrialized and, furthermore, bore them rigid. Remember that if brains are not challenged they become bored, and if bored, they are unproductive. Let us banish everything that can be industria

壕沟

Converting Blocking Factors into Value-Adding Elements: Do Redesign the Service,owing chapters, to its operational implementation using the Service Activities Sequence (SAS). It will be a fascinating journey, as designing an operational structure transforms blocking points into something positive, as it opens the door to thinking up new responses to operational problems that se

Expertise

Constituent

Have You Looked to See What Is in Your Refrigerator Yet?, you face a service being provided, you don’t know what you really want. And on top of that there’s the stress in the situation. We are the ones that have to guess their needs and see how to offer the best treatment. The patient isn’t just the baby, but the whole family.” The head of the Neonatal Un

Nonflammable

Everybody Happy? Happy People Are More Productive,suffer it every day. Clearly it refers to our brainpower, which, if it is not happy in a harmonious environment, will not be productive. We have already spoken about how to stop irritating them, but much needs to be done. We neither can nor must do anything about their personal happiness. But we mus

CAJ

Asking the Right Question at the Right Time, Asking for Relevant Information: SPDM Express,er considered topics such as the ones in this book and that you want to implement them quickly to assess their effect on the service. Second, that you have already undertaken lean-type action or process improvement, and you want to glimpse SPDM’s potential in a quick version that makes it easy to as

爆炸

Epilogue,est for a “kit to implement the SPDM model” (literally). I will not devise a kit, but we have written out this Manual to guide and help you. Remember, each company has its own intrinsic beauty and a manager’s great contribution is to find those elements that, properly dressed, may bring about propos

anniversary

Manual,odel. The Manual is written in summary form and provides question-guidelines and action templates. Its aim is to help you and provide food for thought about such key points as you may think worth tackling in order to attain the SPDM model.

PACK

üfung ankommt. Es bietet die Möglichkeit, das in der Ausbildung erlernte Wissen selbstständig anzuwenden und dient der systematischen Vorbereitung auf die Abschlussprüfung. Dieser Teil 1 enthält über 400 programmierte Aufgaben mit ausführlichen Lösungshinweisen. Die Themen sind dem aktuellen Prüfung