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Titlebook: Global Call Center Employees in India; Work and Life betwee Mayank Kumar Golpelwar Book 2016 Springer Fachmedien Wiesbaden 2016 Outsourcing

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发表于 2025-3-21 16:32:10 | 显示全部楼层 |阅读模式
书目名称Global Call Center Employees in India
副标题Work and Life betwee
编辑Mayank Kumar Golpelwar
视频video
概述Study in the field of economic sciences.Includes supplementary material:
丛书名称Internationale Wirtschaftspartner
图书封面Titlebook: Global Call Center Employees in India; Work and Life betwee Mayank Kumar Golpelwar Book 2016 Springer Fachmedien Wiesbaden 2016 Outsourcing
描述Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
出版日期Book 2016
关键词Outsourcing; Virtual Migration; Role Stress and Coping; Intercultural Communication; Indian Businesses; C
版次1
doihttps://doi.org/10.1007/978-3-658-11867-9
isbn_softcover978-3-658-11866-2
isbn_ebook978-3-658-11867-9Series ISSN 2627-1125 Series E-ISSN 2627-1133
issn_series 2627-1125
copyrightSpringer Fachmedien Wiesbaden 2016
The information of publication is updating

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发表于 2025-3-21 21:45:00 | 显示全部楼层
Ann E. Kearns MD, PhD,Robert A. Wermers MDThis study has discussed two types of societal criticisms against call centers and call center work in India: criticism of the BPO units in favor of the agents and criticism of the BPO units and (specifically) the BPO agents themselves.
发表于 2025-3-22 02:34:04 | 显示全部楼层
https://doi.org/10.1007/978-3-662-28597-8This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.
发表于 2025-3-22 05:13:52 | 显示全部楼层
,BPO Units and Indian Society – the Cultural Gap,This study has discussed two types of societal criticisms against call centers and call center work in India: criticism of the BPO units in favor of the agents and criticism of the BPO units and (specifically) the BPO agents themselves.
发表于 2025-3-22 10:46:28 | 显示全部楼层
Conclusions,This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.
发表于 2025-3-22 14:04:15 | 显示全部楼层
发表于 2025-3-22 19:47:00 | 显示全部楼层
978-3-658-11866-2Springer Fachmedien Wiesbaden 2016
发表于 2025-3-22 23:59:59 | 显示全部楼层
发表于 2025-3-23 02:41:49 | 显示全部楼层
https://doi.org/10.1007/978-1-4842-6579-6other people working in service sectors. Only the family-to-work role stressor is significantly higher in the BPO sector. This indicates a conflict between societal and familial expectations to conform to Indian cultural norms and feeling relieved of these expectations at work.
发表于 2025-3-23 06:33:01 | 显示全部楼层
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