书目名称 | Global Call Center Employees in India |
副标题 | Work and Life betwee |
编辑 | Mayank Kumar Golpelwar |
视频video | |
概述 | Study in the field of economic sciences.Includes supplementary material: |
丛书名称 | Internationale Wirtschaftspartner |
图书封面 |  |
描述 | Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture. |
出版日期 | Book 2016 |
关键词 | Outsourcing; Virtual Migration; Role Stress and Coping; Intercultural Communication; Indian Businesses; C |
版次 | 1 |
doi | https://doi.org/10.1007/978-3-658-11867-9 |
isbn_softcover | 978-3-658-11866-2 |
isbn_ebook | 978-3-658-11867-9Series ISSN 2627-1125 Series E-ISSN 2627-1133 |
issn_series | 2627-1125 |
copyright | Springer Fachmedien Wiesbaden 2016 |