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Titlebook: Exploring Services Science; Second International Mehdi Snene,Jolita Ralyté,Jean-Henry Morin Conference proceedings 2011 Springer Berlin Hei

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书目名称Exploring Services Science
副标题Second International
编辑Mehdi Snene,Jolita Ralyté,Jean-Henry Morin
视频video
概述Fast track proceedings
丛书名称Lecture Notes in Business Information Processing
图书封面Titlebook: Exploring Services Science; Second International Mehdi Snene,Jolita Ralyté,Jean-Henry Morin Conference proceedings 2011 Springer Berlin Hei
描述This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.
出版日期Conference proceedings 2011
关键词Business Process Management; Collaborative Business Environment; SLA - Service-Level Agreement; SOA - S
版次1
doihttps://doi.org/10.1007/978-3-642-21547-6
isbn_softcover978-3-642-21546-9
isbn_ebook978-3-642-21547-6Series ISSN 1865-1348 Series E-ISSN 1865-1356
issn_series 1865-1348
copyrightSpringer Berlin Heidelberg 2011
The information of publication is updating

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Spider Maps for Location-Based Services Improvement, location of the mobile device. With the majority of the world population living in urban areas and using complex transportation systems, they can be used to assist people to use the public transportation systems more effectively and efficiently. This research aims to contribute to the improvement o
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On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Sysled SEAM (Systemic Enterprise Architecture Method) to gain an understanding of how a service system maintains its identity and remains viable in its environment. SEAM embodies theoretical insights from systems science and organizational cybernetics, in particular the viable system model of Stafford
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An Approach to Extract the Business Value from SOA Services,g an effective SOA platform requires tight integration between new and existing product categories, and it may require large investments. Therefore, conventional investment valuation methods need to be combined with other modern techniques to reflect SOA’s long-term strategic investment nature, the
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Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmo develop and maintain a loyal relationship with customers. This paper proposes a method for promotions design for retailing companies, based on knowledge extraction from transactions records of customer loyalty cards, aiming to improve service levels and increase sales. At first, customers are segm
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