Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Drăgoicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

delegate

Ehrlichkeit und Selbstbeherrschungbased search approach across 33 academic and three practitioner-oriented journals yielded 157 relevant articles (out of 13.022 articles). The contribution of this investigation is the cross-disciplinary overview of smart service with implications to a broader understanding of the role of smart service in individuals’ everyday lives.

SLING

Ischemia

Customer Experience Literature Analysis Based on BibliometryX field. Secondly, initial studies emphasized the hedonic aspects of consumption, although subsequent studies have broadened the CX scope. Thirdly, customer experience has evolved from a static to a dynamic view. Lastly, as the field consolidates, the role of technology has gained prominence.

Euphonious

障碍

Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance at reducing that gap by managing performance. Our findings indicate significant benefits by the IS and highlights further opportunities for the IS discipline. Also, this article invites researchers from service science to discover opportunities for better expectation management and further reduction of the identified gap.

jeopardize

天真

Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Inthe customer’s costs of downtime. Despite some pioneer work in this field, current knowledge does not suffice for the successful application of SOSD in the domain of industrial maintenance. Consequently, the objective of this work is to develop a method to determine a manufacturer’s costs of downtime.

Inordinate

Predicting Market Basket Additions as a Way to Enhance Customer Service Levelsretailing company is explored. The empirical results reveal the high predictive power of the model proposed, based on the explanatory variables introduced, as well as the supremacy of random forests over logistic regression.

frivolous

Artificial Intelligence Theory in Service Management are smaller in number making it difficult to draw a clear pattern. At current days, researchers are slowly advancing with new AI theories and moving away from those already in use, such as in computer science, ethics, philosophical theories, and so on.

昏迷状态

Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigationbased search approach across 33 academic and three practitioner-oriented journals yielded 157 relevant articles (out of 13.022 articles). The contribution of this investigation is the cross-disciplinary overview of smart service with implications to a broader understanding of the role of smart service in individuals’ everyday lives.