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Titlebook: Complaint Management and Channel Choice; An Analysis of Custo Stefan Garding,Andrea Bruns Book 2015 The Author(s) 2015 Complaint channel.Co

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Conceptualising Customer Expectations with Complaint Channels,
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,Analysis of Customers’ Complaint Channel Choice and Complaint Behaviour,
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Amirul Hoque,Jyoti Raj,Ashim Saha,Paritosh Bhattacharya . of a “simple” theoretical principle which can distinguish the liberty of the individual from the liberty of the state. Liberty is mentioned often in Hume’s philosophical and historical writings but the remarks are usually brief and in the context of discussing something else such as the nature of
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Towards Formal Safety Analysis in Feature-Oriented Product Line Developmentduct lines of software-intensive embedded systems. We show how to uniformly augment a feature-oriented, model-based design approach with the specification of safety requirements, failure models and fault injection. Therefore we analyze system hazards and identify the causes, i.e. failures and inadeq
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Efficient Computation of Time-Bounded Reachability Probabilities in Uniform Continuous-Time Markov Decision Processes given time bound in a uniform CTMDP, i.e., a CTMDP in which the delay time distribution per state visit is the same for all states. We prove that these probabilities coincide for (time-abstract) history-dependent and Markovian schedulers that resolve nondeterminism either deterministically or in a randomized way.
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