Titlebook: Communication for Business and Secretarial Students; Lysbeth A. Woolcott,Wendy R. Unwin Textbook 1979Latest edition Lysbeth A. Woolcott an

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Communication for Business and Secretarial Students

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https://doi.org/10.1007/978-3-031-31488-9iture, beautiful receptionists and glossy literature all help to impress clients with a picture of a flourishing, progressive concern. More mundane perhaps, but just as vital in projecting an image of efficiency and helpfulness, are the letters sent out by an organisation.

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https://doi.org/10.1007/978-3-031-31488-9on of, for example,.all demand of the writer the ability to select, often from a mass of information, the relevant matter and to express that information as concisely as possible. Practice in summary-writing for examination purposes will assist the potential secretary to develop a necessary and most

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Frank Elberzhager,Matthias Naabaker has more means of conveying information than the writer. Both use words, though the speaker will use more of them: but she can also use indications of tone, facial expression and gesture to add layers of meaning to, or even to change the meaning of, the words pronounced.

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Florian Häser,Michael Felderer,Ruth Breu high labour turnover and the inefficient, disinterested work of its employees. An employee needs satisfaction from the work itself and happiness in his/her relations with fellow employees. She needs to know what is expected of her, what her responsibilities and authority are, and what constitutes a