Overview: Brings field of patient flow operations completely up to date.New chapters on Hospital-wide System Patient Flow, Emergency Department Crowding, and six other topics.Editor is one of the most prominent.This book is dedicated to improving healthcare through reducing delays experienced by patients. With an interdisciplinary approach, this new edition, divided into five sections, begins by examining healthcare as an integrated system. Chapter 1 provides a hierarchical model of healthcare, rising from departments, to centers, regions and the “macro system.” A new chapter demonstrates how
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