cancellous-bone 发表于 2025-3-30 09:36:06
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Enrico Sasstested due to the lack of sufficient number of studies. Cronin and Taylor (1992) used the same items to propose a new scale for measuring service quality- SERVPERF. They suggested it to be a more robust method for testing service quality. Both scales have been subject to criticism by researchers for喊叫 发表于 2025-3-30 22:51:50
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