amenity 发表于 2025-3-26 22:09:23
ly all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.978-1-349-45111-1978-1-137-29325-1ELUC 发表于 2025-3-27 02:01:15
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Customers in Service Relationships: About This Bookds to the masses than exceptional goods to the rich. This was the first great transformation of the relation- ship between producers and consumers — the era when the great mass of customers became ‘king’ and when serving this new king’s wishes became the supreme goal of producers.Rinne-Test 发表于 2025-3-27 17:15:07
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The Working Customer — A Fundamental Change in Service Workstantially over the last century. Enterprises have increasingly been transferring functions from employees to cus- tomers, clients, and patients. Early milestones of this development are outlined below.束以马具 发表于 2025-3-28 05:50:32
Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Conceptervices that they themselves produced in whole or in part. The notion is often related to the do-it-yourself culture or the ‘invisible economy/ and it covers a vast array of activities ranging from furniture assembly, to blood pressure self-monitoring, to participation in self-help groups.慌张 发表于 2025-3-28 07:51:08
Stem-Words, Derived Words and Word-Classesimage of the customer’s economic contribution as limited to the consumption of standardized mass products as famously illustrated by Ford’s statement that ‘any customer can have a car painted any color that he wants so long as it is black’ (Ford, 1922: 73).为现场 发表于 2025-3-28 14:14:36
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