笔记
发表于 2025-3-21 17:36:06
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FUME
发表于 2025-3-21 23:57:12
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讥讽
发表于 2025-3-22 03:46:51
why and how to fix it.Author has spent years as a practitio.Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative
addition
发表于 2025-3-22 05:51:27
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CANE
发表于 2025-3-22 11:40:45
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brachial-plexus
发表于 2025-3-22 16:39:03
Right Commercial Principleso and how you do it! The important point is, nobody says, ‘Let’s see if there is an ROI on a prototypical word like innovation before we innovate!’ And the same should apply to customer experience: that is if you are serious about it.
brachial-plexus
发表于 2025-3-22 20:29:04
Customer Experience Is Complex the quality of the cup, the temperature of the coffee, how quickly it was served to me and so on and so forth all on a Likert 0–10 scale which I then convert in my head into a regression model to come up with a result.
START
发表于 2025-3-23 01:13:48
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BIDE
发表于 2025-3-23 04:54:40
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semble
发表于 2025-3-23 06:28:49
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