挑剔为人 发表于 2025-3-26 21:17:51

Fit of Responses to the Model IV—GuessingMindset, that’s the word for it. How what you do for a living dictates how you see the world. It’s not about how you are incentivised.

哺乳动物 发表于 2025-3-27 02:37:13

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暴行 发表于 2025-3-27 07:59:50

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惊惶 发表于 2025-3-27 09:50:24

Right DataFor something to be a customer experience it must be experienced by the customer! In other words, experience is subjective. A key question for managers then is, ‘If we are managing subjective experiences how do we measure them?’

Chronic 发表于 2025-3-27 17:39:56

Some Key Things That Make Subjective Data Different from ObjectiveSo what makes subjectivity so different? Let’s summarise.

使成核 发表于 2025-3-27 19:23:40

The Subjective Data LineThe answer is yes, let me explain:

Substitution 发表于 2025-3-28 01:06:29

Traditional Surveys Are Efficiency SurveysTraditional surveys play a crucial role as thermometer checks across key experiences. So keep them! They ensure quality thresholds are maintained.

Motilin 发表于 2025-3-28 06:00:42

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Interim 发表于 2025-3-28 06:36:39

Right MindsetMindset, that’s the word for it. How what you do for a living dictates how you see the world. It’s not about how you are incentivised.

明智的人 发表于 2025-3-28 11:02:47

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查看完整版本: Titlebook: Customer Experience Management Rebooted; Are you an Experienc Steven Walden Book 2017 The Editor(s) (if applicable) and The Author(s) 2017