匍匐前进
发表于 2025-3-23 12:44:45
The Squonk,iately start to talk about ‘efficiency’, I mean are we talking about the same thing? Sure as a service paradigm ‘efficiency’ (by dictionary definition: the least waste of time and effort) is fundamental but ‘the experience the customer has’ is a cognitive assessment that must mean more than service otherwise why use the term!
侧面左右
发表于 2025-3-23 13:53:11
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stratum-corneum
发表于 2025-3-23 19:03:02
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lavish
发表于 2025-3-24 02:11:38
Best Practice CX Research Methodsas we would for something objective. For instance, an event such as web browsing speed can be measured by a network probe, the output of which will be data on a chart which exactly matches its analogue: web browsing speed.
罐里有戒指
发表于 2025-3-24 04:58:13
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CHAR
发表于 2025-3-24 06:55:39
Extensions of the Language: Structures,o and how you do it! The important point is, nobody says, ‘Let’s see if there is an ROI on a prototypical word like innovation before we innovate!’ And the same should apply to customer experience: that is if you are serious about it.
笨拙的你
发表于 2025-3-24 12:38:22
Ontologies and Conceptual Graphs the quality of the cup, the temperature of the coffee, how quickly it was served to me and so on and so forth all on a Likert 0–10 scale which I then convert in my head into a regression model to come up with a result.
endure
发表于 2025-3-24 15:24:32
Ontologies and Conceptual Graphsas we would for something objective. For instance, an event such as web browsing speed can be measured by a network probe, the output of which will be data on a chart which exactly matches its analogue: web browsing speed.
外向者
发表于 2025-3-24 21:10:08
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cinder
发表于 2025-3-24 23:13:18
978-1-349-95672-2The Editor(s) (if applicable) and The Author(s) 2017