Scleroderma
发表于 2025-3-23 13:10:46
based on research from global experts..The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships..978-3-031-37099-1978-3-031-37097-7
喃喃而言
发表于 2025-3-23 17:50:18
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GUMP
发表于 2025-3-23 18:08:32
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折磨
发表于 2025-3-24 01:11:58
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Exploit
发表于 2025-3-24 03:06:00
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征兵
发表于 2025-3-24 06:51:56
Customer-Centric Support Services in the Digital Erantage in the digital era. This chapter elaborates upon the key dynamics that enable an organisation to build customer-centric services across the phases of the customer journey – the pre-purchase, purchase, and post-purchase. Underlying most customer-centric initiatives is a focus on building custom
extinguish
发表于 2025-3-24 11:56:51
Information as a Servicechannels that organisations use to make information available to consumers, which can be used for providing information to consumers, and the voice of customer (VoC) program, which is a repository of consumer information, can simultaneously serve as a source that can provide information to customer
水汽
发表于 2025-3-24 14:58:57
The Role of Service Design in Enhancing Marketing-Customer Service Collaborationomer experience has largely been a theoretical discussion with scant practical application. Accordingly, this study is built on two theoretical pillars of service design and customer experience. First, as part of a bigger project this chapter is a case study examining how the marketing team and cust
小样他闲聊
发表于 2025-3-24 21:09:07
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种族被根除
发表于 2025-3-25 02:55:41
Multichannel Consumer Service Integration of Recommendation Systemsch help predict customer wants by analysing their behaviour using customer preference data and help them provide recommendations online and offline. This process allows companies to offer better-personalised services to their customers and increase their profitability. Recommendations and RS are a c