细丝 发表于 2025-3-28 17:46:58

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Hypopnea 发表于 2025-3-28 21:31:24

M. F. Wullimann,B. Rupp,H. Reichert advanced industrial economies over the last decade. During this period, call centres have become an important new source of employment in many countries, particularly for women. Recent studies have estimated that female employees make up around 70 per cent of the call centre workforce in a number o

欺骗世家 发表于 2025-3-29 02:40:13

Steroids, Diuretics, and Anticonvulsantselps shape the way in which the work is performed through their specific needs and expectations. It is the customer whose requirements must be satisfied and whose orders must be met (Fuller and Smith, 1996). In some cases the customer can act as a co-producer while in other situations they can be en

Urologist 发表于 2025-3-29 04:52:19

Mishiya Matsumoto M.D.,Atsuo Yamashita M.D.f the 21st century’ and ‘human battery farms’ (Fernie and Metcalf, 1998; Garson, 1988; IDS, 1999). These are hardly the most positive of images. One reason for these poor images is the impact that call centre work is perceived to have on the well-being of customer service representatives (CSRs), tha

摇晃 发表于 2025-3-29 09:58:12

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evince 发表于 2025-3-29 13:05:18

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irreducible 发表于 2025-3-29 19:04:01

https://doi.org/10.1057/9780230288805HRM; human resource management; human resources; job satisfaction; management; organization; service; strat

Wernickes-area 发表于 2025-3-29 22:07:56

Palgrave Macmillan, a division of Macmillan Publishers Limited 2004
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查看完整版本: Titlebook: Call Centres and Human Resource Management; A Cross-National Per Stephen Deery (Professor of Human Resource and Pub Book 2004 Palgrave Macm