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Social CRM: Challenges and Perspectives,e analytic technologies offer various degrees of automation with techniques of the semantic web requiring increasing investments in Social CRM. Fourth, regulations concerning privacy, copyright and competition aspects need to be taken into account.Campaign 发表于 2025-3-22 06:37:42
Social CRM: Evolution and Building Blocks,cial web has emerged as a third major technological innovation on the internet. It presents an overview on key terminology around social media and CRM as well as a framework to structure the domain of Social CRM. The framework comprises five main elements, which are used to discuss the case examplesGRIN 发表于 2025-3-22 12:44:05
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Book 2020 design areas that businesses need to bear in mind when introducing social media into their CRM strategies. In this regard, it also points out key success factors, limitations, and data protection aspects..