NORM
发表于 2025-3-26 22:36:39
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轻浮女
发表于 2025-3-27 04:38:56
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miniature
发表于 2025-3-27 07:07:09
Conceptual Basics of Service Qualityis on the basics of service quality. This includes the various influencing factors of service quality. Based on empirical findings, the dimensions of service quality are shown—the potential, process and result quality. They often form the basis for the design of service quality management. On the ot
Deference
发表于 2025-3-27 11:46:51
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forecast
发表于 2025-3-27 17:41:27
Models of Service Qualityation and discussion of the best-known and most important models, it becomes clear in the context of this chapter that the so-called GAP model has gained international importance. As a result, the approach of the GAP model has been modified and adapted for different application areas and industries
Canvas
发表于 2025-3-27 20:46:06
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得意牛
发表于 2025-3-28 00:25:00
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locus-ceruleus
发表于 2025-3-28 02:05:50
Operational Design of Expectation Management for Services, it is not only the task of a comprehensive service quality management system to control the quality of the services provided. Rather, the customer-side expectations also form a decisive control variable for the management of service quality. Accordingly, this chapter provides a consideration of th
终点
发表于 2025-3-28 07:46:50
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切碎
发表于 2025-3-28 14:06:09
Implementation of Quality Management for Servicesntation of quality management are examined in detail within this chapter. A central prerequisite for the implementation of quality management is the situational specification of the quality requirements as well as their anchoring in the structures, systems and culture of the company. However, before