Axon895
发表于 2025-3-25 04:50:56
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Jejune
发表于 2025-3-25 09:19:40
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取之不竭
发表于 2025-3-25 13:51:56
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编辑才信任
发表于 2025-3-25 16:53:44
Effectiveness Controls in Quality Managementuality. In doing so, relevant effect components are derived as target variables of effectiveness control and instruments for checking the achievement of targets are shown using specific examples. A final critical assessment shows the advantages and disadvantages of effectiveness control within quality management.
有权威
发表于 2025-3-25 21:00:16
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承认
发表于 2025-3-26 00:44:16
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解开
发表于 2025-3-26 06:45:33
Operational Design of Expectation Management for Servicess, a measurement and control of customer expectations is possible. The approaches discussed in this context are distinguished by direct (e.g. guarantees) and indirect (e.g. service promises) measures of “expectation management” and presented in detail.
断言
发表于 2025-3-26 11:41:13
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Munificent
发表于 2025-3-26 15:31:15
Book 20231st editiony management for services, which is consistently oriented to the management process with the phases of analysis, planning, control and monitoring of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management
大雨
发表于 2025-3-26 20:23:56
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