FROM
发表于 2025-3-21 16:48:40
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使害怕
发表于 2025-3-21 20:43:58
High Tech Versus High Touch: The Role of Human Intermediation in Information-Intensive Services,mediation (touch) in the production and delivery of consumer services. We apply the proposed framework for designing delivery channels to retail banking services and discuss how human intermediation can be critically important and useful for improving information- and customer contact-intensive services.
EXTOL
发表于 2025-3-22 00:58:48
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协议
发表于 2025-3-22 08:10:23
The Industrialization of Services,service processes. This creates challenges for managing process efficiency, as well as necessitating close attention to the implications for customer experience. So one has to look at “industrialization” of services with more than a single perspective and to understand the differences between back room and front office processes.
江湖骗子
发表于 2025-3-22 11:52:59
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有法律效应
发表于 2025-3-22 15:25:09
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否决
发表于 2025-3-22 18:50:04
Factories or Theatres? The Future of Service,ve management practices from the goods manufacturing context to the service one. The service industrialization can enable the convergence of the two fundamental service operations models we have identified, namely the Service Factory and the Service Theatre.
方便
发表于 2025-3-22 22:20:32
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IVORY
发表于 2025-3-23 05:27:43
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先行
发表于 2025-3-23 06:07:49
Rethinking and Improving the Health Care Service Through Interactive Web Technologies,the co-creation of functional, emotional, social and epistemic value..Web technologies are identified as operant resource which contribute to integrate resources and provide new opportunities to enhance the access, productivity and quality of the health care service.