灰姑娘
发表于 2025-3-30 10:11:47
Workload Management in Dynamic IT Service Delivery Organizationservice delivery. However, it is often difficult to effectively manage the conflicting needs associated with dynamic customer workload, strict service level constraints, and efficient service personnel organization. In this paper we propose a dynamic approach for workload and personnel management, wh
META
发表于 2025-3-30 13:07:37
: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraintsm the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will perform the requested changes (., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such
Diluge
发表于 2025-3-30 19:24:25
Towards Robust IT Service Portfolio Management. Selecting which and when projects should be executed is an important but complex task. It is all the more complex if one includes operational costs, which represent a significant component of the IT budget. We investigate techniques to provide decision support in selecting IT investments. We provi
inquisitive
发表于 2025-3-30 23:27:36
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