嬉戏 发表于 2025-3-21 16:32:10

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BINGE 发表于 2025-3-21 21:45:00

Ann E. Kearns MD, PhD,Robert A. Wermers MDThis study has discussed two types of societal criticisms against call centers and call center work in India: criticism of the BPO units in favor of the agents and criticism of the BPO units and (specifically) the BPO agents themselves.

Exhilarate 发表于 2025-3-22 02:34:04

https://doi.org/10.1007/978-3-662-28597-8This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.

infarct 发表于 2025-3-22 05:13:52

,BPO Units and Indian Society – the Cultural Gap,This study has discussed two types of societal criticisms against call centers and call center work in India: criticism of the BPO units in favor of the agents and criticism of the BPO units and (specifically) the BPO agents themselves.

Visual-Acuity 发表于 2025-3-22 10:46:28

Conclusions,This book investigated why globalized call centers (also known as BPO units) are the target of disapproval and criticism within Indian society despite the fact that they are currently one of India’s best performing sectors in economic terms.

persistence 发表于 2025-3-22 14:04:15

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persistence 发表于 2025-3-22 19:47:00

978-3-658-11866-2Springer Fachmedien Wiesbaden 2016

Lethargic 发表于 2025-3-22 23:59:59

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束缚 发表于 2025-3-23 02:41:49

https://doi.org/10.1007/978-1-4842-6579-6other people working in service sectors. Only the family-to-work role stressor is significantly higher in the BPO sector. This indicates a conflict between societal and familial expectations to conform to Indian cultural norms and feeling relieved of these expectations at work.

Conducive 发表于 2025-3-23 06:33:01

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查看完整版本: Titlebook: Global Call Center Employees in India; Work and Life betwee Mayank Kumar Golpelwar Book 2016 Springer Fachmedien Wiesbaden 2016 Outsourcing