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An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Managementcal view. It extends current perspectives on smart services and proposes a definition highlighting the relevance of customer centricity and customer data management for service engineering. For this purpose, smart service dimensions will be deduced from current literature. These dimensions represent无聊点好 发表于 2025-3-22 11:59:43
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Open Innovation in Ecosystems – A Service Science Perspective on Open Innovatione alignment to this trend, the notion of ‘ecosystems’ is becoming popular to describe a system of complex relationships between diverse actors in analogy to natural ecosystems. With growing prominence of ecosystems, a stronger need for collaboration and co-creation beyond traditional supply chain neovation 发表于 2025-3-23 07:49:47
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