antibody 发表于 2025-3-21 16:31:47

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Needlework 发表于 2025-3-21 23:32:44

Moving beyond Marketing,s illustrates the fundamentals of achieving customer loyalty: it costs money; the more personal the action is the better; it should be focused on customers worth keeping; it should convey a genuine interest in customer satisfaction.

Bridle 发表于 2025-3-22 02:35:47

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过份艳丽 发表于 2025-3-22 07:01:46

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尖牙 发表于 2025-3-22 12:05:54

Not just Value Seeking but Values Searching,d black customers across the USA in the early 1960s; boycotts of South African produce across the world in the 1970s and 1980s; Muscovites embarking on spending sprees for McDonald’s hamburgers in the 1990s. Customers . start revolutions.

Sarcoma 发表于 2025-3-22 13:52:28

Not Just Shopping but Shaping,ictures without special glasses. Whereas in the past books created experiences in the mind, now they can evoke a physical experience by tapping on unused human capabilities and technological innovation. The age of customer experience shaping has dawned, and with it untold opportunities for customer retention.

Sarcoma 发表于 2025-3-22 18:53:38

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透明 发表于 2025-3-22 23:50:11

https://doi.org/10.1057/9781403900807s illustrates the fundamentals of achieving customer loyalty: it costs money; the more personal the action is the better; it should be focused on customers worth keeping; it should convey a genuine interest in customer satisfaction.

Spinous-Process 发表于 2025-3-23 04:42:35

https://doi.org/10.1057/9781403900807ips are doomed to failure, so too are traditional approaches to customer retention. While there will still be a place for marketing ploys with short-term impact, long-term market leadership will go to those who can espy the difference between a sea breeze and a sea change sooner than their competitors.

Grandstand 发表于 2025-3-23 05:47:07

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查看完整版本: Titlebook: Customer Loyalty and Success; James J. Lynch Book 1995 James J. Lynch 1995 business.management.marketing.planning.strategic planning.strat