淘气 发表于 2025-3-25 04:46:49

offers and many more. There is a multitude of definitions and it is hard for newcomers to find their way through this jungle of information. Therefore, we describe the multi-layered aspects of CX below. A comprehensive management of CX is key in a globalised, competitive environment, as it is becom

窝转脊椎动物 发表于 2025-3-25 10:01:42

d ideas should be thought through from different perspectives in order to evaluate their potential. And they should be convincing for the important stakeholders inside and outside a company. Companies, i.e. start-ups, often convince with good pitch decks. In this chapter, we look at the requirements

Arbitrary 发表于 2025-3-25 12:29:14

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共同时代 发表于 2025-3-25 18:36:15

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eustachian-tube 发表于 2025-3-25 23:19:01

Ruiming Tang,Huayu Wu,Stéphane Bressand, but should be lived in the daily operative business. Before and after implementing ideas, managers should test them and evaluate whether they contribute to the company’s goals. Testing may sound simple at first glance. However, generating valid results requires methodological know-how. In this ch

盖他为秘密 发表于 2025-3-26 00:46:27

Belastungen und Strukturbeanspruchungen, be the first drop of water that sends a ripple through all organisational decisions and actions. The customer experience framework in this book covers all the core areas and processes which need to be carefully managed in order to facilitate the ripple effect. Apart from what has been covered in th

Pander 发表于 2025-3-26 06:19:19

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leniency 发表于 2025-3-26 11:41:09

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顾客 发表于 2025-3-26 16:42:48

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厚颜 发表于 2025-3-26 18:16:18

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查看完整版本: Titlebook: Creating a Customer Experience-Centric Startup; A Step-by-Step Frame Thomas Suwelack,Manuel Stegemann,Feng Xia Ang Book 2022 The Editor(s)