sacrum
发表于 2025-3-30 10:01:48
Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Marke was necessary to identify the cause of customer dissatisfaction. Amongst other ARIS Process Performance Manager analysis features, the patented Process Mining Wizard was used to visualize areas of concern by analyzing data from more than 20 different BT-specific Helpdesk-Systems.
腐烂
发表于 2025-3-30 13:08:52
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最高点
发表于 2025-3-30 20:06:16
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exclusice
发表于 2025-3-30 23:40:45
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极微小
发表于 2025-3-31 04:30:32
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CHART
发表于 2025-3-31 06:42:20
Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Managocess analysis, combined with the ability to analyse process-external data at the same time, enables users to detect weak points in the process organization with comprehensive and easy-to-use analytical methods (Process Mining, ABC analyses etc.). Beyond the evaluation of key performance indicators,
产生
发表于 2025-3-31 11:15:32
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pus840
发表于 2025-3-31 17:10:56
No Business Intelligence Without Process Intelligence. By providing information that can be used as the basis for decisions, Business Intelligence serves as the means. At the moment though, the major hurdle is that the information needs to be structured before it can be used. This can only be achieved by management-instituted measures to bring about a
landmark
发表于 2025-3-31 19:59:02
Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Servicevice project was to achieve holistic controlling of selected business processes using source data from SIEBEL CRM and SAP IS-U IT systems. The focus was on making business processes better and more directly controllable, generating more transparency in procedures and reliable automation of reporting
Blanch
发表于 2025-3-31 23:13:28
Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)tem based on the ARIS Process platform. The ISO 9000 certified Support Helpdesk, which looks after worldwide support for all ARIS products, used the Process Mining technology of ARIS PPM to carry out a reorganization to the ITIL standard very rapidly, reducing the processing times of 1st Level Suppo