Legend
发表于 2025-3-23 09:50:56
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Servicesation systems literature. To provide both researchers and practitioners with knowledge about the characteristics and archetypal patterns of chatbots currently existing in B2B customer services, we develop and discuss a 17-dimensional chatbot taxonomy for B2B customer services based on Nickerson et a
培养
发表于 2025-3-23 17:27:56
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satiteristics of the intents associated with particularly high or low customer experience, suggesting paths towards efficient improvement of chatbot user experience. Based on the findings, we point to key implications for theory and practice and suggest directions for future research.
压迫
发表于 2025-3-23 18:13:35
Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailerandle the interactions, many of them feel it would be eerie if a chatbot pretended to be human. The present study aims at disentangling this sort of ambivalence people have for chatbots through an investigation on how the explicit disclosure of the chatbot identity, before the interaction, influence
BADGE
发表于 2025-3-23 22:23:50
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预定
发表于 2025-3-24 05:34:08
User Perception of Text-Based Chatbot Personalityxt. Building on previous work in the field of human-computer interaction on designing chatbot personality, we investigate whether users in a low-stakes conversation have a preference for a specific personality type when the agent does not use voice, is not visually represented, and does not provide
Incompetent
发表于 2025-3-24 07:56:09
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Aspiration
发表于 2025-3-24 12:30:59
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Graves’-disease
发表于 2025-3-24 16:29:56
36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot? examine the role of four underlying processes, namely trust, social presence, anonymity, and shame. These aims were tested among 150 participants by means of an experiment with three conditions (chatbot, a human via CMC, or a human face-to-face). In all conditions, participants were asked nine ques
剥削
发表于 2025-3-24 23:02:36
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cortex
发表于 2025-3-24 23:30:39
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