http://reply.papertrans.cn/2/193/19249/19249-21.png
Submitted on: 05 October 2005.
Revised on: 18 November 2005.
Accepted on: 08 January 2006.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 18 February 2022.
Revised on: 26 March 2022.
Accepted on: 15 May 2022.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 12 September 2018.
Revised on: 27 October 2018.
Accepted on: 08 November 2018.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 23 April 2008.
Revised on: 20 July 2008.
Accepted on: 14 September 2008.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
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Submitted on: 27 February 2007.
Revised on: 08 June 2007.
Accepted on: 06 August 2007.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 08 November 2014.
Revised on: 11 January 2015.
Accepted on: 16 February 2015.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 02 September 2015.
Revised on: 15 December 2015.
Accepted on: 07 February 2016.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 17 July 2024.
Revised on: 09 October 2024.
Accepted on: 31 October 2024.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD