Submitted on: 16 December 2005.
Revised on: 30 January 2006.
Accepted on: 26 March 2006.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 28 March 2017.
Revised on: 27 April 2017.
Accepted on: 24 May 2017.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 31 May 2007.
Revised on: 28 August 2007.
Accepted on: 09 October 2007.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
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Submitted on: 08 February 2020.
Revised on: 14 May 2020.
Accepted on: 28 May 2020.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
Submitted on: 18 February 2011.
Revised on: 21 April 2011.
Accepted on: 05 June 2011.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
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Submitted on: 20 January 2013.
Revised on: 18 February 2013.
Accepted on: 06 March 2013.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD
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Submitted on: 11 November 2011.
Revised on: 29 December 2011.
Accepted on: 29 January 2012.
___________________Journal of Service Management---EMERALD GROUP PUBLISHING LTD