http://reply.papertrans.cn/2/162/16126/16126-31.png
Submitted on: 21 March 2002.
Revised on: 21 April 2002.
Accepted on: 02 May 2002.
___________________JOURNAL OF CONSUMER AFFAIRS---WILEY
http://reply.papertrans.cn/2/162/16126/16126-33.png
Submitted on: 21 January 2004.
Revised on: 17 May 2004.
Accepted on: 05 June 2004.
___________________JOURNAL OF CONSUMER AFFAIRS---WILEY
http://reply.papertrans.cn/2/162/16126/16126-35.png
Submitted on: 15 July 2001.
Revised on: 19 October 2001.
Accepted on: 03 November 2001.
___________________JOURNAL OF CONSUMER AFFAIRS---WILEY