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发表于 2025-3-25 03:32:13
L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University. ."With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform
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发表于 2025-3-25 11:25:48
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发表于 2025-3-25 18:10:50
P. Senthil Kumar,A. Saravananndustry, such as electronic retailing, multichannel marketin.“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” . ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Le
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