权宜之计 发表于 2025-3-26 21:49:13
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Definitions, Social Media Types, and Tools,ed in social media types. This chapter also reflects on community management, blogging/vlogging, social bookmarking, and gamification. By discussing different characteristics of social media, the reader gets an idea about which social media types are more suited for which purposes or business goals.Jocose 发表于 2025-3-27 08:25:09
Sentiment Analysis and Opinion Mining (Business Intelligence 1),subscriptions to an online newsletter). This chapter explains characteristics such as subjectivity and tone in opinions and shows how a sentiment model can be built. The chapter concludes with challenges faced by this research field today.amygdala 发表于 2025-3-27 10:05:19
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Social Customer Relationship Management,ter discusses the use of social CRM and how it can generate business value. As a continuation of the previous chapters, some more advanced monitoring tools are presented for organizations to monitor and evaluate social media actions.思想上升 发表于 2025-3-27 21:39:35
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Social Media Strategy and Return on Investment, media initiatives should serve social media strategies, which in turn should serve the organization’s strategies. Similarly, business models are underlying social media tools. The chapter shows how social media strategies and corresponding tactics can be derived from the business objectives and how