GRIN
发表于 2025-3-26 23:44:53
Toward a New Definition of Services,The service sector is the dominant part of the economy, and yet its exact nature is poorly defined.
是限制
发表于 2025-3-27 03:09:12
The Service Triangle,The previous chapter illustrated the importance of understanding two types of business activity: back-stage activities that focus on the making of products, and front-stage activities that focus on service, the interaction between frontline personnel and customers. These two need to be aligned in spite of their differences.
抛媚眼
发表于 2025-3-27 09:05:19
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CRACY
发表于 2025-3-27 12:56:49
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Toxoid-Vaccines
发表于 2025-3-27 14:17:22
Quality Gaps,Quality of service is different from quality of product. No matter how much care is taken in designing the service on paper, in testing it and in delivering it, what customers perceive is quite different from the original proposition. Again, the service triangle will be a good instrument to bring the resulting quality gaps to the fore.
BRAND
发表于 2025-3-27 18:10:29
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Infirm
发表于 2025-3-27 22:16:05
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圆锥体
发表于 2025-3-28 03:46:23
Service is Front Stage978-0-230-57947-7Series ISSN 2947-7727 Series E-ISSN 2947-7735
魔鬼在游行
发表于 2025-3-28 09:15:17
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considerable
发表于 2025-3-28 13:36:05
Book 2006This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.