范例 发表于 2025-3-28 17:12:03

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Hiatus 发表于 2025-3-28 20:10:11

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引导 发表于 2025-3-29 02:05:28

Conceptual Framework,s the integration of SERVQUAL, the Kano model and QFD, and identifies 32 key factors for successful FM, which can be incorporated in the QFD as the HOWs. Finally, findings from the previous chapters are summarized and the conceptual frame work of this study is presented in this chapter.

NAG 发表于 2025-3-29 03:21:55

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查看完整版本: Titlebook: Service Quality for Facilities Management in Hospitals; Low Sui Pheng,Zhu Rui Book 2016 Springer Science+Business Media Singapore 2016 SER