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Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Luganodated; (2) the arguments used by reviewers to support their recommendation were identified, to verify if and to what extent hotels address them; (3) rhetorical moves (i.e. communicative strategies used by a speaker to persuade the audience) employed by hotels to appeal to their customers were classified.Negotiate 发表于 2025-3-30 19:09:28
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