Submitted on: 10 October 2020.
Revised on: 29 January 2021.
Accepted on: 24 March 2021.
___________________Business Process Management Journal
Submitted on: 13 December 2016.
Revised on: 27 March 2017.
Accepted on: 06 May 2017.
___________________Business Process Management Journal
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Submitted on: 06 March 2021.
Revised on: 11 June 2021.
Accepted on: 07 July 2021.
___________________Business Process Management Journal
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