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Mohamed Zaki,Andy Neelyactice in France, Germany and Switzerland, which had all become major players by the early twentieth century, and in the United States, the Soviet Union and Australia which joined them as the century went on.Longitude 发表于 2025-3-27 16:47:19
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Service Timing: Designing and Executing Service in a Dynamic Environmenth individual-level business-to-customer and customer-to-customer data offer exciting opportunities to advance our knowledge of the dynamics of service experiences. This chapter reviews what is known (and unknown) about service timing and suggest specific research questions, opportunities and challenges.撤退 发表于 2025-3-27 23:21:36
Designing Service Systems to Enhance Perceived Decision Controlesired role in decision making. It is well known, that trust influences the desire for decision control. This article identifies different dimensions of trust and how trust is influenced by the actions of the service provider.高脚酒杯 发表于 2025-3-28 05:19:36
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ion played a crucial role in these processes, resulting in a Nordic Welfare State in the 1980s. The author gives an overview of the major political changes in Finland between the 1940s and the 2010s..The author analyses the process of expansion and massification of Finnish higher education between t