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http://reply.papertrans.cn/35/3412/341117/341117_46.pngelucidate 发表于 2025-3-29 18:22:07
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Towards a Process Model for Service Systemsy in service research, there is no consensus yet about the theoretical foundation of this domain. As a basis for a common understanding of service systems and their interactions, Service Science researchers Spohrer and Kwan proposed the service systems worldview. The ISPAR model was presented as a p