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From Digital Hopes to Governance Gaps: The Double-Edged Sword of Public Service Ecosystemsactor and multi-level approaches. Yet, scholars also raise concerns that an emphasis on digital resource configurability may overlook important contexual dimensions, leading to increased managerialism and reduced legitimacy within new public sector paradigms. This paper explores the concept of publiparallelism 发表于 2025-3-29 04:22:47
What Public Services are Suitable for Digitalization? - A Classification of Public Service Characterzens need support when using digital services and thus use other communication channels in parallel (e.g., telephone, chat, face-to-face meetings), especially for welfare benefits. Public organizations must therefore consider the total cost of digitalizing citizen-government interactions, includingPLIC 发表于 2025-3-29 11:16:21
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