injurious 发表于 2025-3-21 19:55:23
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An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Managementcal view. It extends current perspectives on smart services and proposes a definition highlighting the relevance of customer centricity and customer data management for service engineering. For this purpose, smart service dimensions will be deduced from current literature. These dimensions represent喃喃诉苦 发表于 2025-3-22 11:35:02
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Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterpions in the fields of new service development and service innovation, product-focused small and medium-sized enterprises struggle to develop sophisticated service offerings. This paper attempts to better understand this discrepancy and suggests ways to overcome it. We have conducted a case study witdebris 发表于 2025-3-23 01:15:26
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