Submitted on: 30 April 2005.
Revised on: 21 May 2005.
Accepted on: 09 June 2005.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
Submitted on: 24 July 2002.
Revised on: 05 August 2002.
Accepted on: 18 August 2002.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
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Submitted on: 15 July 2003.
Revised on: 04 August 2003.
Accepted on: 16 August 2003.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
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