重叠 发表于 2025-3-27 00:44:09

Customer Analytics Part Ictivity measurement, before it explains some popular customer-based metrics. Some of the primary customer-based metrics introduced in this chapter form the inputs to derive customer value—the key metric that drives decision making in the age of data-based marketing.

ARK 发表于 2025-3-27 02:43:27

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语源学 发表于 2025-3-27 07:33:01

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遗留之物 发表于 2025-3-27 09:45:14

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无力更进 发表于 2025-3-27 17:00:25

Andrew J. Larner MA MD MRCP (UK) DHMSAated with the case study of Credite Est (name disguised), a French mid-tier bank. Finally, the case study, “Yapi Kredi—Predictive Model–Based cross-sell Campaign,” shows a comprehensive application of data mining.

PARA 发表于 2025-3-27 19:35:53

Strategic CRMstrategy implementation. The following section explores the main steps for developing a CRM strategy, before the chapter concludes with an investigation of ways to manage relationships with key stakeholders, including suppliers, employees, and investors.

过份 发表于 2025-3-28 00:49:22

Implementing the CRM StrategyRM project. To explain the process of CRM implementation, this chapter reviews a case study involving British financial service company Capital One. This case highlights the factors that impact the implementation of CRM in an organization.

显示 发表于 2025-3-28 05:01:26

Customer Analytics Part IIrocedures have been developed that help us to achieve this. Chapter 5 proceeds to conceptualize strategic metrics of customer value and introduces popular customer selection strategies and techniques to evaluate these strategies.

收到 发表于 2025-3-28 07:48:59

Data Miningated with the case study of Credite Est (name disguised), a French mid-tier bank. Finally, the case study, “Yapi Kredi—Predictive Model–Based cross-sell Campaign,” shows a comprehensive application of data mining.

Anticonvulsants 发表于 2025-3-28 11:01:49

Strategic Customer Relationship Management Todayigns of changing. It is critical for businesses to understand how strategic and customer-centric CRM can support their efforts to achieve their corporative objectives. Thus, this first chapter offers a detailed overview of the key terms and introduces important constructs that readers will need to r
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查看完整版本: Titlebook: Customer Relationship Management; Concept, Strategy, a V. Kumar,Werner Reinartz Textbook Nov 20122nd edition Springer-Verlag GmbH Germany,