clannish 发表于 2025-3-21 16:25:03
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Trends in the Supplier-Customer Relationship,int of view and identifies business potentials of information technology in the customer relationship. Sections 4.1. and 4.2. summarize developments in the area of Electronic Customer Care, derive business trends (concepts) and illustrate them with examples. Section 4.3. specifies the goals and benefits of ECC solutions.