reserve
发表于 2025-3-23 10:47:36
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averse
发表于 2025-3-23 16:57:29
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Mendacious
发表于 2025-3-23 19:45:21
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giggle
发表于 2025-3-23 22:15:37
SpringerBriefs in Businesshttp://image.papertrans.cn/c/image/231280.jpg
同音
发表于 2025-3-24 02:58:11
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SEMI
发表于 2025-3-24 07:13:20
Sustainability and Sustainable Business,e as well as from a customer perspective in the context of business-to-customer relationships. It is emphasized that complaining customers are beneficial for companies as they can identify weaknesses of service encounters or products. After a successful service recovery, companies might have the opp
Root494
发表于 2025-3-24 10:44:31
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有毛就脱毛
发表于 2025-3-24 14:57:59
https://doi.org/10.1007/978-3-031-42955-2ur main managerial implications are drawn from the results of the empirical studies. First, traditional communication channels like mail, e-mail, phone and face-to-face are evaluated regarding their adequacy in the context of customer complaints. Second, social networks as a potential new complaint
monogamy
发表于 2025-3-24 23:05:29
Book 2015ocial networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.
漂浮
发表于 2025-3-25 00:13:53
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