Submitted on: 29 October 2022.
Revised on: 12 December 2022.
Accepted on: 17 January 2023.
___________________Journal of Services Marketing---EMERALD GROUP PUBLISHING LTD
Submitted on: 15 May 2011.
Revised on: 30 June 2011.
Accepted on: 10 August 2011.
___________________Journal of Services Marketing---EMERALD GROUP PUBLISHING LTD
http://reply.papertrans.cn/2/193/19253/19253-13.png
http://reply.papertrans.cn/2/193/19253/19253-14.png
Submitted on: 24 August 2018.
Revised on: 12 December 2018.
Accepted on: 19 January 2019.
___________________Journal of Services Marketing---EMERALD GROUP PUBLISHING LTD
http://reply.papertrans.cn/2/193/19253/19253-16.png
Submitted on: 18 March 2010.
Revised on: 11 April 2010.
Accepted on: 23 May 2010.
___________________Journal of Services Marketing---EMERALD GROUP PUBLISHING LTD
Submitted on: 20 February 2009.
Revised on: 08 June 2009.
Accepted on: 18 July 2009.
___________________Journal of Services Marketing---EMERALD GROUP PUBLISHING LTD
http://reply.papertrans.cn/2/193/19253/19253-19.png
http://reply.papertrans.cn/2/193/19253/19253-20.png