Submitted on: 18 October 2017.
Revised on: 12 February 2018.
Accepted on: 10 April 2018.
___________________Journal of Service Theory and Practice
Submitted on: 14 April 2006.
Revised on: 02 July 2006.
Accepted on: 08 August 2006.
___________________Journal of Service Theory and Practice
Submitted on: 19 September 2018.
Revised on: 23 October 2018.
Accepted on: 15 November 2018.
___________________Journal of Service Theory and Practice
Submitted on: 06 May 2018.
Revised on: 04 June 2018.
Accepted on: 21 July 2018.
___________________Journal of Service Theory and Practice
Submitted on: 07 December 2016.
Revised on: 16 March 2017.
Accepted on: 13 April 2017.
___________________Journal of Service Theory and Practice
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Submitted on: 17 May 2005.
Revised on: 09 September 2005.
Accepted on: 15 October 2005.
___________________Journal of Service Theory and Practice
Submitted on: 10 November 2008.
Revised on: 24 December 2008.
Accepted on: 02 February 2009.
___________________Journal of Service Theory and Practice
Submitted on: 05 October 2006.
Revised on: 02 January 2007.
Accepted on: 14 January 2007.
___________________Journal of Service Theory and Practice
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