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Submitted on: 15 October 2005.
Revised on: 28 December 2005.
Accepted on: 05 February 2006.
___________________JOURNAL OF SERVICE RESEARCH---SAGE PUBLICATIONS INC
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Submitted on: 17 June 2009.
Revised on: 28 September 2009.
Accepted on: 28 October 2009.
___________________JOURNAL OF SERVICE RESEARCH---SAGE PUBLICATIONS INC
Submitted on: 16 May 2003.
Revised on: 26 July 2003.
Accepted on: 31 August 2003.
___________________JOURNAL OF SERVICE RESEARCH---SAGE PUBLICATIONS INC
Submitted on: 27 February 2015.
Revised on: 17 June 2015.
Accepted on: 12 August 2015.
___________________JOURNAL OF SERVICE RESEARCH---SAGE PUBLICATIONS INC