Preamble
发表于 2025-3-26 22:09:35
https://doi.org/10.1007/978-3-030-67148-8ies, leads from advertising, or freephone numbers and orders. Outbound calls comprise order-taking, lead and proposal progressing and appointment-making. Inbound and outbound calls can, however be of any nature ranging from cash collection to customer satisfaction surveys. Organisations with high vo
enormous
发表于 2025-3-27 03:45:31
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周年纪念日
发表于 2025-3-27 09:10:44
https://doi.org/10.1007/978-3-030-67148-8ed to many situations. 20 per cent of a football team score 80 per cent of the goals, and vice versa. 20 per cent of our clothes we wear 80 per cent of the time, and vice versa. 20 per cent of a sales team produce 80 per cent of the orders, and vice versa. If we apply this rule to a customer base, t
排他
发表于 2025-3-27 11:54:14
https://doi.org/10.1007/978-3-030-67148-8and robotic responses used in this way approach contact with potential customers as nothing more than a numbers game. Throw enough mud against the wall and some of it will stick! Whilst this approach is still used by some, the days of unqualified mass contact are being replaced with more selective,
prosperity
发表于 2025-3-27 17:31:48
Studies in Computational Intelligenceusand pounds, the common thing for all sales people is the need to encourage another human being to make a decision in their favour. Selling is presenting in a manner which people find acceptable, so that they decide to buy. Consider the word ‘presenting’ — it applies to the company and the product
Chronic
发表于 2025-3-27 19:15:38
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机警
发表于 2025-3-28 01:07:59
Hatice Camgöz Akdağ,Akın MenekşeOn more occasions than I care to remember a client would complain when a role was being badly performed that the culprit was ‘never right in the first place’. On many of these occasions training was the successful answer; however, if the process of recruitment had been accurately performed in the first instance, problems later on could be avoided.
Neuralgia
发表于 2025-3-28 04:22:12
Paulo Carrijo,Bráulio Alturas,Isabel PedrosaThe role of the sales office manager is to achieve the objectives and tasks of the sales office through the sales office team.
可触知
发表于 2025-3-28 07:10:58
Customer Service Policy and Internal CommunicationCustomer care, customer service and customer relations are business practices which have been familiar for some time. However, the reality of customer experience in many instances suggests that a customer service policy is something to which numerous organisations still only aspire.
nuclear-tests
发表于 2025-3-28 13:11:20
Recruiting and Targeting Telebusiness PersonnelOn more occasions than I care to remember a client would complain when a role was being badly performed that the culprit was ‘never right in the first place’. On many of these occasions training was the successful answer; however, if the process of recruitment had been accurately performed in the first instance, problems later on could be avoided.