http://reply.papertrans.cn/2/133/13223/13223-11.png
Submitted on: 26 February 2003.
Revised on: 03 May 2003.
Accepted on: 25 June 2003.
___________________International Journal of Contemporary Hospitality Management
http://reply.papertrans.cn/2/133/13223/13223-13.png
http://reply.papertrans.cn/2/133/13223/13223-14.png
http://reply.papertrans.cn/2/133/13223/13223-15.png
http://reply.papertrans.cn/2/133/13223/13223-16.png
http://reply.papertrans.cn/2/133/13223/13223-17.png
http://reply.papertrans.cn/2/133/13223/13223-18.png
http://reply.papertrans.cn/2/133/13223/13223-19.png
http://reply.papertrans.cn/2/133/13223/13223-20.png