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Submitted on: 25 June 2004.
Revised on: 10 October 2004.
Accepted on: 24 October 2004.
___________________International Journal of Business Performance Management
Submitted on: 21 August 2007.
Revised on: 18 October 2007.
Accepted on: 30 October 2007.
___________________International Journal of Business Performance Management
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Submitted on: 13 May 2012.
Revised on: 02 September 2012.
Accepted on: 27 October 2012.
___________________International Journal of Business Performance Management